Data Privacy and Security Commitment

At Linden Grove Agency, we are deeply committed to protecting the privacy, security, and integrity of all information entrusted to us. We adhere to the principles and requirements of the Health Insurance Portability and Accountability Act (HIPAA) where applicable, ensuring that Protected Health Information (PHI) is handled with the highest level of confidentiality and care. This commitment extends to all client-related data, including information pertaining to companion animals, recognizing the importance of privacy across all aspects of care. To safeguard data:

• We utilize secure, encrypted systems to protect information during transmission and access. 
• Access to sensitive information is strictly limited to authorized personnel who are trained in privacy and security best practices. 
• We implement administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of data. 
• We continuously review and update our security protocols to align with evolving standards and threats. 

In addition to PHI, all other personal, financial, and operational data is protected using industry-standard security measures. We are committed to maintaining the trust of our clients by ensuring that all information is handled responsibly and securely. If you have any questions about our privacy practices or data security measures, please contact Tracy, Head of Client Experience and Operations, tracy@lindengroveagency.com.